Aim Transportation Solutions in 2018 created a software system it called RescuePro to help manage equipment breakdowns. When a driver calls into the company’s Road Rescue team, RescuePro documents the process.
The person who takes the call asks the driver for certain information, such as their name, unit number and location of next stop, and any other requirements the customer may have and all that funnels to Road Rescue for a work order and service.